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Problem: Login page won't accept my ID/password.

SOLUTION: Both your login ID and password are case sensitive and must be entered exactly, with no spaces or special characters. If you cannot remember your ID or password, or the system will not allow you to access your account, request that your login information be sent to the e-mail address that is registered with your account. If you do not receive a response from us within five minutes, contact Customer Support or call 1-800-372-0605 during regular hours of operation.

Problem: I add item(s) to my shopping cart, but when I check out the cart is empty.

SOLUTION: If you are unable to save items in your shopping cart, it probably means that your browser is not enabled to accept cookies. Cookies are small text files used to collect information about online activity, and must be enabled for our shopping cart to work.

How to enable cookies

Microsoft Internet Explorer
Go to: Tools > Internet Options > Privacy > Web Sites > Edit. Enter as a site authorized to use cookies.

Netscape Navigator
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Mozilla FireFox
Go to: Tools > Options > General > Privacy > Cookies. Make sure "Allow sites to set cookies" is checked.

Go to: File > Preferences > Privacy. Make sure "Enable cookies" is checked.

Problem: I add item(s) to my shopping cart, but when I check out item(s) are no longer available for purchase.

SOLUTION: Placing items in the shopping cart does not mean they have been reserved for you--they may go out of stock at any time, without notice, until you compete your order. To ensure availability of items you intend to purchase, complete the order process as quickly as possible.