FAQ's
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• Does USAmericana sell originals or reproductions? Does USAmericana sell originals or reproductions? USAmericana provides a Warranty of Authenticity with every purchase. This warranty guarantees, without exception, that any antique or collectible we sell is completely original and not a reproduction. If authenticity is ever called into question, you may return the item and we will refund the purchase price. How does USAmericana acquire its inventory? USAmericana acts as an agent for numerous dealer-associates and consignors, providing a specialized marketplace for vintage campaign and cause memorabilia. We have amassed an inventory of over 100,000 buttons, posters and related ephemera. Our associates are located all over the country and we receive new shipments almost daily. Are credit card payments secure? We provide a certified SSL connection for transmission of sensitive data, including credit card account information. When you see a solid key or locked padlock icon in the lower status bar of your browser window, this indicates that the page is secured through the Secure Sockets Layer (SSL) protocol. Pages requesting financial information should always have one of these icons. Is my personal information protected? USAmericana respects your privacy and your need for confidentiality. When you entrust us with sensitive personal information, we assume responsibility for ensuring the privacy and security of that information. While no system in this age of interconnectedness is immune to security breeches, we have put in place strong physical, electronic, and procedural safeguards to prevent the unauthorized access to your personal information. We have established a Privacy Policy to address your privacy concerns, and also recommend that you read our advice on steps you can take to protect your privacy and information security. Does USAmericana charge sales tax? California residents must pay 8.25% sales tax unless they hold a valid seller's permit and item(s) purchased from USAmericana are for resale. Does USAmericana offer extended payment and layaway? As stated in our Conditions of Sale, invoices are due within five business days. However, we don't want you to forego adding that special item to your collection simply because you're between paychecks or your quarterlies came due. We understand that, on occasion, you may need a little extra time to cover your USAmericana purchases. With a 50% deposit, we can defer payment on any invoice up to 30 days, at which time 50% balance is due. Deposits are nonrefundable. To arrange extended payment or layaway, please make inquiry at time of purchase. Does USAmericana offer gift certificates? We offer gift certificates in any denomination of $25.00 or more. To redeem your gift certificate, enter the code when you go through checkout, or enroll your certificate and apply the credit to a future order (requires account activation). Can I make changes to my order after it is placed? Most orders are processed within one business day of receipt. If payment accompanies the order, item(s) purchased will often ship the same day. Revisions are permitted while the order remains in an open or unresolved status. Once an order has been processed and shipped, the customer must contact Customer Service or call 1-800-372-0605 during regular hours of operation to resolve any problems arising after the sale. If I am unhappy with my purchase, can I return it? USAmericana has a generous, no-questions-asked Return Policy. If your are less than fully satisfied with any regular, non-auction purchase, return it within five business days for a refund, replacement with a similar item, or credit toward another purchase. For return authorization, contact Customer Support or call 1-800-372-0605 during regular hours of operation. Please do not return any item without prior authorization. How frequently is the website updated, and can I be notified of updates? USAmericana updates the website routinely, with new listings every Wednesday. We have an inventory of thousands of items, and more arrives at our warehouse regularly. We encourage our customers to check back often. To stay informed about our company and what we offer, sign up to receive our electronic newsletter. See "Newsletter Sign-Up" at bottom of page. USAmericana is constantly in search of vintage American campaign, cause and presidential memorabilia to serve an ever-expanding, international clientele of private collectors and institutions. We are prepared to make competitive cash offers for important single items, select groups of items, and collections of any size. Emphasis is placed on election-related ephemera, but any object of historical value will be considered, and we love the unusual. Prospective sellers are encouraged to review our Buying Policy and submit their material for consideration. |
