Return Policy

We want our customers to be fully satisfied with every purchase they make from USAmericana. In addition to our strong commitment to quality and service, we have a generous, no-questions-asked return policy. If you have received an item that does not meet your expectations, you may return it for a refund, replacement, or credit toward another purchase.

Buyers may return store merchandise for refund of the purchase price within five (5) business days of receipt, provided item(s) are in the same condition as originally sold. Return authorization must be given in advance. Unauthorized returns will be refused. For return authorization, please contact Customer Support or call 1-800-372-0605 (toll-free within the United States), referencing the order number and the inventory codes(s) of item(s) to be returned.

Returned items should be sent back in their original packaging, and must include a copy of the invoice or packing list showing the original purchaser's name, with returned item(s) circled or highlighted. USAmericana is not responsible for loss or damage that may occur during return shipment, and in addition to packing items with care, we strongly recommend insuring returned merchandise for full replacement value.

Property sold at auction may be returned only if found to differ materially from the catalog description, or if authenticity is questioned by a recognized expert mutually agreeable to the buyer and USAmericana. For more information, please refer to our Warranty of Authenticity.

When a return has been received at our facility and approved, the buyer will be notified and given the following options: cash refund; replacement if available; or, credit toward another purchase. Cash refunds are based on the method of payment, and issued as either a credit to the cardholder's account, or by check.

If for any reason a return is not approved, the buyer will be notified of the reason why, and the merchandise will be returned to the buyer within 10 business days.